Count the handoffs on a single job: the salesperson takes the details, someone re-enters them for operations, dispatch copies what it needs onto the board, the crew gets a version by phone, and billing reconstructs the whole thing afterward from paper. That is eight or more places the same job lives, and eight chances for it to drift.
The cost of retelling
- A phone number that never made it past the first call.
- An address that was never validated and sends the crew to the wrong side of town.
- A special instruction that lived only in someone's memory.
Each is small. Together they are the reason jobs run long, crews call the office, and customers get a worse day than they were sold.
Maker-checker, built in
Orbit keeps one record per job from intake to invoice. Sales enters validated details once. Operations approves — and because whoever enters a job cannot approve it, nothing reaches the field half-finished or unchecked.
Remove the handoffs and you remove the drift. The job the crew runs is the job the customer bought.
Master data that stays put
People, trucks and equipment live in one place, not re-typed per job. When something changes, it changes once — and every screen that shows it is already correct.